Frequently Asked Questions

Because phone and tablet models often look identical across different generations, always verify your exact model name in your system settings before purchasing:

• Apple (iOS): Go to Settings > General > About and check “Model Name”.
• Android (Samsung/Google/etc.): Go to Settings > About Phone or System Information.

Pay close attention to specific model designations such as 4G vs. 5G, Plus, Pro, or Ultra. You can browse our dedicated phone cases collection and screen protectors collection to filter directly by your exact device.

Before purchasing from our cables collection, we recommend checking two important details:

1. Connector Types: Identify both ends of the cable you need (e.g., USB-C to USB-C, USB-A to USB-C, or USB-C to Lightning).
2. Power Delivery & Speed: Ensure the cable is rated for your device’s power needs (for example, standard 20W–30W for smartphones, or 60W–100W PD cables for power-hungry tablets and laptops).

Our accessories are premium third-party aftermarket products designed and engineered to offer seamless compatibility with Apple, Samsung, Google, and other major devices. Unless explicitly designated as OEM in the product title, they are Boredroom-curated alternatives built to provide premium protection and performance at accessible everyday prices.

We process orders quickly to ensure prompt dispatch. If you need to modify an address or cancel an item, please reach out right away via our Contact Us page with your order number. If your parcel has already left our facility, you are welcome to return it after arrival in accordance with our returns policy.

All Boredroom orders are stocked locally and dispatched directly from our Australian fulfillment facility, ensuring your order arrives quickly without long overseas shipping waits.

Orders are dispatched within 1–2 business days (Monday to Friday, excluding Australian national and state public holidays). Orders placed over the weekend will be dispatched early the following week.

We offer affordable flat-rate shipping options across Australia, along with free shipping on qualifying orders. For our current rates and free delivery thresholds, please visit our Shipping Policy page.

Delivery time depends on your location and the shipping method chosen at checkout:

• Untracked Regular Letter Post : Estimated 4–10 business days for major metro areas, and up to 12–15 business days for Western Australia, Northern Territory, regional, or remote destinations. Regular letters run on standard network delivery cycles. For state-by-state delivery timetables, please refer to the official Australia Post Domestic Letter Timetable.
• Tracked Parcel Post: Estimated 2–6 business days for metro areas; 4–8 business days for regional routes.
• Express Post: Estimated 1–3 business days across most Australian metro routes.

Tracking availability depends on the delivery method:

• Tracked Parcel & Express Post: Yes. As soon as your order is scanned into the Australia Post courier network, an automated email containing your tracking number and tracking link will be sent to your email.
• Untracked Regular Letter: Small accessories sent via standard envelope/letter service do not include live door-to-door tracking. If tracking is required, please choose Tracked Parcel Post or Express Post at checkout.

Yes! Because we ship primarily via Australia Post, we can deliver to standard residential and business addresses, PO Boxes, and Australia Post Parcel Lockers across the country.

We provide a 30-day return window from the date your order is delivered for change-of-mind returns. For detailed conditions and step-by-step instructions, please see our Refunds & Returns Policy.

Items must be in brand-new, unused condition with all original packaging, tags, protective films, and accessories intact. Please note that screen protectors and camera lens protectors cannot be returned for change of mind once the adhesive peel-off backing has been removed.

For standard change-of-mind returns, return postage is the responsibility of the customer. If your item arrived damaged, defective, or if an incorrect product was sent, Boredroom will cover all return shipping costs.

Under Australian Consumer Law (ACL), you are entitled to a repair, replacement, or refund for items that have a major failure. If your item arrives damaged in transit or develops a fault, please email us within 48 hours of delivery with your order number and photos/videos of the issue.

You can get in touch anytime via our Contact Us page or by emailing our team directly at customer_support@boredroom.com.au. We aim to respond within 24 business hours.

1. Work in a clean, low-dust environment (installing in a steamy bathroom right after a shower works wonders for settling airborne dust particles).
2. Wipe your device screen thoroughly with the wet alcohol wipe, then dry it completely with the microfibre cloth.
3. Dab the dust-absorber sticker across the glass to remove any invisible dust specks.
4. Align the protector accurately with your display edges and speaker cutout before laying it flat.
5. Gently press down in the center and allow the silicone adhesive to self-spread across the surface. Use a soft cloth to push any residual air bubbles outward toward the edges.

Charging speed is governed by multiple variables:

• Wall Charger Wattage: An older 5W adapter will charge considerably slower than a modern 20W+ Power Delivery charger.
• Battery Level Curve: Modern phones charge at maximum speed from 0% to around 80%, after which the charging speed tapers down to trickle charge to protect the battery’s health.
• Device Temperature: If your phone becomes warm while gaming, streaming, or navigating, your phone’s battery management will automatically throttle charging speeds.

Standard slim and medium protective cases (under 3mm–4mm thick made of TPU, silicone, or polycarbonate) work perfectly with standard Qi wireless chargers. However, heavy-duty armored cases, built-in metal plates, or kickstands can interfere with charging coils. If you regularly use magnetic mounts or chargers, check out our MagSafe magnetic cases for reliable magnetic alignment.